Frequently Asked Questions (FAQ) for TheraAI
What is TheraAI?
TheraAI is a custom AI chatbot service for physical, occupational, and speech therapy clinics. Founded by Judy Lindsay, PT, DPT, CHCQM, a former private practice owner and board certified in healthcare quality. Your custom chatbot and/or AI agent is built by therapists to handle routine inquiries, streamline workflows, and enhance patient engagement and education using your clinic’s protocols.
Why choose TheraAI over other AI solutions?
TheraAI is crafted by a physical therapist with board certification in healthcare quality. Unlike generic AI, it’s trained on your clinic’s documents and evidence-based sources, ensuring compliant, personalized responses tailored to your practice.
How do TheraAI chatbots save time?
TheraAI automates repetitive inquiries (e.g., insurance questions, attendance policy, practice questions, etc.), saving 10–15 hours weekly. This allows your staff to focus on providing personalized patient care, reducing interruptions and boosting efficiency.
Can TheraAI chatbots speak multiple languages?
Yes, TheraAI supports multiple languages, providing clear, empathetic responses in patients’ preferred languages to enhance accessibility and patient satisfaction. Currently, our chatbots support 95 languages.
How do TheraAI chatbots increase appointments?
TheraAI chatbots engages website visitors 24/7, answering questions and guiding bookings in real time. This builds trust, converts interest into appointments, and enhances patient satisfaction from the first interaction.
Security and Data Protection
Are TheraAI chatbots HIPAA-compliant?
Yes, TheraAI undergoes rigorous testing to ensure HIPAA compliance and clinical accuracy. It’s designed to protect patient data and deliver secure, reliable communication.
Once my clinic’s information is uploaded, where is the information stored?
All data you upload to TheraAI, is securely stored on AWS servers located in the United States. The cloud storage provider does not access or use your data for any purpose other than storage and retrieval by your clinic’s dedicated chatbot /AI agent. Your data is not used to train any other AI model, and your data remains private and secure.
Is my information secure?
Yes, your uploaded data is stored securely on servers in the United States, using industry-standard encryption both at rest and in transit. Only authorized TheraAI personnel and trusted service providers (for storage and retrieval) have access to your data for service delivery purposes associated with your custom chatbot/AI agent.
Data protection mechanisms include:
Encryption: All customer data is encrypted using industry-standard encryption algorithms both at rest and in transit.
Access Control: We employ user roles and permissions to ensure that only authorized personnel can access sensitive data.
Rate Limiting: To protect against abuse, we implement rate limiting on our agents, controlling the number of requests per user.
Domain Allowlist: We provide controls to specify which domains your agent can be embedded on, adding an extra layer of security.
Infrastructure Security: Our database and application run on AWS infrastructure (us-east-1), managed by reputable providers including Supabase, Vercel, and Pinecone.
Compliance: We are GDPR and SOC 2 compliant.
No AI Training: We do not use your data to train AI models. We use Retrieval-Augmented Generation (RAG) to generate responses without compromising your data.
Is my data shared?
No, your data is only used for your custom chatbot. Your data and information is not sold or used for any other purpose. Data will only be disclosed if required by law.
Is the information or questions that my patients enter considered private?
Yes, each user’s chat history is private and not visible to other users.
By default, chatbots do not use IP addresses to continue conversations across devices or sessions.
Conversation history is typically stored locally in the user’s browser (using cookies or local storage), so returning to the chatbot on the same device/browser can show previous chats.
If your chatbot is set up with user identification (such as login, email, or user ID), conversations can continue across devices for that user.
IP addresses alone are not used to link or continue conversations between different sessions or devices.
Who owns the information that is uploaded to TheraAI?
You retain ownership of all uploaded data and documents sent to TheraAI. You grant TheraAI and our chatbot platforms permission to use, process, and display your data solely to provide the service to you. At any time, you can request deletion of your data and terminate your chatbot/AI agent.
If you have any more questions, about data privacy or ownership, feel free to ask Judy Lindsay at judy@theraaichat.com
Pricing and Support
What is the cost of TheraAI services?
A one-time setup fee is based on the size of your practice and the complexity of your chatbot and/or AI agent. The setup fees are $750 (Standard), $1,500 (Premium), or $3,000 (Enterprise).
Monthly subscriptions are $150 (Standard), $250 (Premium), or $500 (Enterprise). A 14-day money-back guarantee is included. Visit www.theraaichat.com for details.
What’s included in the setup and subscription?
Setup includes document analysis, custom chatbot training, HIPAA-compliant testing, and deployment. Subscriptions cover continuous retraining, performance analytics, and hands-on support to keep the AI aligned with your clinic’s needs.
What is the timeline for receiving my chatbot or AI solution?
Once TheraAI receives your documentation and information, your customized chatbot is created. The chatbot is tested to ensure that the answers it provides are in line with your information and accurate. This process may take 3-7 days, depending on the complexity of your AI solution. Only after it completes testing, do we generate code to be embedded in your website and social media.
Once my chatbot is ready, how do I put it on my website and social media?
TheraAI will provide you with step-by-step instructions, which are written for non-tech people. If you prefer, we can embed it for an additional fee and grant login permissions to your social media and website.
How can I get started or learn more?
Request a demo at www.theraaichat.com or email judy@theraaichat.com. Our team will respond within 24-48 hours to customize TheraAI chatbots and AI agents for your clinic and answer any questions.